Infosys BPM Walk-in for Freshers & Experience20th Jan 2024
Infosys BPM Walk In
• Qualification: Any Graduate
• Experience : 00-03+years
• Role: Sales & Fulfilment – Order management
• Job Location:Bengaluru
• No.of Openings: 50
Time and Venue:
20th January , 10.00 AM – 1.00 PM
Infosys BPM Limited., No:785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka – 560078 Landmark: Near Sindhoor Convention Hall
Job description:
We are hiring for Sales & Fulfilment – Order management skills and please walk-in for interview on 20th January 2024 at Bangalore location.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-170321
Things to remember while entering the campus:
• Please wear masks, & follow Covid protocols
Documents to Carry:
• Carry 2 Copies of print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree
Please find below Job Description for your reference:
Job description:
Order Management Process- S&F:
Senior Process executive:
Shifts: Rotational
Education: Any Graduate
• Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization in order to meet quality standards.
• Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook and with business systems
• Ability to work effectively as part of a team
• Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters.
• Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format in order to meet quality standards.
• Executes transactions as per prescribed guidelines and timelines such as o verifying documents, o processing bills,
o analysis of data,
o responding to complaints/queries on mail,
o Interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets.
o Follows all predefined procedures, adheres to all the laws regarding tele sales applicable in that specific location in order to meet SLA targets.
Order Management Process- S&F
Senior Process executive:
Scope:
• Calculate commissions to be paid to the sales teams accurately and on time monthly.
• Support commission accrual and sales performance monthly.
• Support any request from all business units of client related to commission. Responsibilities:
• Audit all the Users Work Day Roster and Internal Tool (Weekly)
• Track changes to the Target Incentive Compensation (Weekly)
• Manage the On-Leave reps (Weekly) in Internal Tool
• Manage the guaranteed payment for the new hires (Weekly)
• Update New hires and terminations in Internal Application (Weekly)
• Audit & manage Named Relationships (NRs) in Xactly based on the Anaplan territory mapping (Weekly)
• Issue compensation plans & sales goal sheet for new hire & transfers yearly and on need basis
• Manage the bonus file for accruals and final commission run (Monthly)
• Prepare and submit the payroll files for audit and payout (Monthly)
• Provide commission calculations and other supporting documents for the monthly audit (Monthly)
• Assist with other internal audit-related activities (Monthly)
• Validate the credits based on bookings (Monthly)
• Validate all prior period adjustments (PPAs) in the bookings load file (Monthly)
• Upload and process booking files in Xactly; download Analytics Reports (Monthly)
• Create booking adjustment lines on the corresponding Xactly Load Files when an approved request is received (Monthly)
• Work with relevant parties to resolve compensation related issues (i.e. on-leave)
• Provide supporting documents for external audit (Quarterly)
• Testing the plan design and calculations in Xactly UAT (Annually and as needed)
• Build commission calculators in Excel (Annually)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
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